Wallposters accepts payment with Apex, Apple Pay, Google Pay, Visa, Visa/Elektron, Mastercard, Maestro, Shop Play & PayPal. Payment will only be debited from your account when the item is dispatched.
All amounts are in DKK. Danish kroner and includes VAT.
Wallposters uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Wallposters delivers on all weekdays, with orders placed before 12:00
All shipments are delivered with GLS DANMARK within all cities in Denmark. If you order from abroad, we use DHL EXPRESS.
Right of complaint
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
Wallposters will cover the return costs to a reasonable extent.
Address inquiries and complaints to: firstname.lastname@example.org
Address: Teglholmsgade 64
Postcode & City: 2450, Copenhagen
We do not accept return packages at the above address.
The return packages are delivered to an address sent by us Wallposters by mail.
Packages sent on cash on delivery are not accepted.
If a refund has been agreed, please send your bank details to us at email@example.com, so that we can transfer the possibly agreed amount.
Right of withdrawal
Wallposters.dk gives a 14-day full right of return on goods purchased in our Webshop.
The period applies from the day you receive your order.
You must pay the return costs yourself.
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.
The notice must be given by mail at Wallposters995@gmail.com In the message, you must make us clearly aware that you wish to exercise your right of cancellation.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature or characteristics of the goods and the way they function. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial sales value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
Appeal options - overview and links:
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
Center for Complaint Resolution
Nævnenes Hus, Toldboden 2
You can complain to the Center for Complaint Resolution via the Complaints Portal for Nævnenes Hus: https://kpo.naevneneshus.dk/
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/odr
If you submit a complaint here, you must provide our email address: firstname.lastname@example.org